FAQs – Petora™

How long does shipping take?
Shipping across Australia typically takes between 4 to 10 business days. You’ll receive a tracking number once your order is shipped.

Do you offer free shipping?
Yes, we offer free shipping on all orders within Australia — no minimum required.

How can I track my order?
After your order is dispatched, we’ll email you a tracking number and link so you can monitor your delivery status anytime.

Can I cancel my order after purchase?
Yes, you can cancel your order within 24 hours of placing it. After that, it may already be in processing or shipped.

What should I do if I receive a damaged or defective product?
If there’s any issue with your item, please email us within 48 hours of delivery. We’ll make it right as quickly as possible.

Do you have a return policy?
Yes, we offer a 14-day return window from the delivery date. Items must be unused, in original condition, and in their original packaging. Please see our Return Policy page for full details.

What payment methods do you accept?
We accept secure payments via PayPal and Visa/MasterCard.

Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, yes. Please contact us immediately to update your shipping information.

Are Petora products safe for pets?
Absolutely. All our products are made from pet-safe materials and tested for quality to ensure safety and durability.

How can I contact you?
Feel free to email us anytime at:
📩 help.petora@gmail.com
We aim to reply within 24 hours.